Stop Bad Service Day

Stop Bad Service Day

While Stop Bad Service Day isn’t necessarily a national holiday per se, it does serve as a reminder that customer service is at the backbone of what small businesses do. Companies help people. They address pain points. They provide the kind of service that makes...
Should You Outsource Customer Service?

Should You Outsource Customer Service?

At the heart of your small business are the customers. Without customers, after all, you wouldn’t have a company of which to speak. The key is therefore keeping those customers happy. We live in a review-driven world, meaning, if a customer has a negative experience,...