Should You Outsource Customer Service?

Should You Outsource Customer Service?

At the heart of your small business are the customers. Without customers, after all, you wouldn’t have a company of which to speak. The key is therefore keeping those customers happy. We live in a review-driven world, meaning, if a customer has a negative experience,...
Should Your Business Offer Free Shipping?

Should Your Business Offer Free Shipping?

It is nearing the holidays, and you might be noticing the orders rolling in faster and faster. People are eager to get their shopping done—and they’re mainly doing it online. It seems that upon scrolling through the various eCommerce platforms, an increasing number of...